Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Customers are responsible for shipping items to Sguud on all returns, unless they received a damaged or defective item and are exchanging it for another item of the same make and model.
We recommend that you check your order carefully upon receipt, especially if the package appears damaged externally.
If your package or its contents are visibly damaged upon receipt notify the shipper immediately as you probably have a claim with them.
Due to the small size of our company and producing on demand without stock, we are unfortunately not yet able to provide a full-blown return policy and/or offer size exchanges. We hope to provide you with clear instructions for size and to offer our best representation of colors & style.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility you will be liable for the cost of a reshipment.
Sguud does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered “Final Sale” cannot be returned or exchanged.
Returned by Customer – Customers regretting a purchase must contact our Customer Service email@example.com and express their will to return the item within 14 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Sguud reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.